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Account Management - Introduction
Bridging the gap
Independent studies have consistently found that all wireless providers score poorly in business customer satisfaction ratings. Even the best providers only have a small percentage of highly satisfied customers. Your experience is probably similar to that of many of our clients and you wish there was a better option.
Low business customer satisfaction is not surprising when you take into consideration the challenges providers face. Business customers have many needs, some of which are even industry specific. These issues relate to everything from coverage and equipment to billing and service pricing. In such a highly competitive, growth motivated industry, providers simply do not have the resources to adequately address all of these needs.
We created our Account Management Program in part, because so many of our clients needed more support for their business than their provider was able to offer. By having a single point of contact with Advantix for all of your administrative needs, you are confident that your priorities are our priorities.
Think of it this way; would you sign up for a monthly service from your provider that was customized to your business and featured priority support, administrative assistance, ongoing cost analysis and customized reporting all at a reasonable cost per unit?
If your answer is yes, then that is exactly what Advantix Solutions is able to offer your business with our Account Management Program. You get the level of service and support you deserve while we bridge the gap between you and your provider.
We understand that many companies would prefer that their provider was able to match the services of our Account Management Program, but the reality of today’s wireless marketplace makes that task tremendously difficult.
Fortunately you now have the choice to combine Advantix with your current wireless solution to create the ideal environment for your business.