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Account Management - Administrative Support

Dedicated Account Managers with the tools and resources they need to resolve even the most complex issues

Your dedicated Account Manager will be responsible for facilitating any transactions between you and your providers. These include: Ordering new phones, replacing old/lost or stolen phones, ordering accessories, activating new services, changing rate plans or user names, and canceling or suspending lines of service.

All requests to your Account Manager are logged as cases within our client portal and have specific service level requirements for response/resolution.

Internal escalation criteria and multiple levels of support ensure that your Account Manager always has the resources to address your issues quickly and completely.

Quick Fact: The average Account Manager at Advantix is responsible for less than 5,000 active wireless devices and has a dedicated support staff. Compare to typical industry ratios of 10,000-15,000 devices/manager.

Call Advantix Solutions at 1-(866)-ADVANTIX x.4780 to speak with an Executive Consultant to learn more about our Wireless Optimization, Account Management and Consulting Services.