Key Responsibilities

• Contact clients to maintain optimal account relationship, obtain feedback on products, and share new value-added services and offerings.
• Manage administrative processes for accounts
• Serve as primary escalation point for internally originated issues or activities on the account during utilization of the account management program.
• Lead and expedite the root cause analysis procedures for internally originated issues when client setbacks or complaints are identified
• Seek direction from leadership for resolutions, quality control, or process improvements requiring additional resources.
• Take responsibility for managing account reporting activities
• Act as primary channel for account-related email. Monitor all incoming account email and act as secondary point of contact for Strategic Account Manager. Assume strategic account manager role and responsibilities when SAM is not in the office or is unavailable.
• Other duties as assigned.

Qualifications

• 2-4 years successful sales, marketing, training, and/or customer service experience
• Business degree (Marketing major preferred) and/or equivalent work experience
• Strong organizational and time management skills and ability to prioritize daily commitments and projects
• Clear and persuasive communication skills
• Creative problem solving abilities and ability to utilize feedback and make decisions
• Able to understand and interpret client account and data results.
• Skillful at information gathering; able to create solutions or follow current standard operating procedures as appropriate.
• Strong writing and grammar skills
• Flexible and team-oriented
• Personally committed to providing exceptional customer service
• Able to use Microsoft suite as well as other computer software programs as required

Work Environment:

The work environment characteristics described on these pages are representative of those that Advantix Solutions Group employees may encounter while performing the essential functions of the listed jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees should be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision and peripheral vision. While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk; climb or balance and stoop, kneel, crouch, or crawl.

This is a local, full-time position in the Dallas area. If you are interested, please submit a resume to jobs@advantixsolutions.com.