Key Responsibilities

• Contact clients to maintain optimal account relationship, obtain feedback on products, and share new value-added services and offerings.
• Oversee monthly strategy for each account to monitor and handle changing client needs; review monthly proposed plan changes and conduct oversight discussions with clients
• Work with analysts to determine account trends and possible client needs; conduct presentations to communicate these to the client.
• Serve as primary point of escalation for certain complex issues and activities
• Lead and expedite root cause analysis procedures when client setbacks or complaints are identified; establish resolution for client issues by collaborating with other departments; communicate with management as necessary
• Lead client-originated and/or large scale client projects; manage timelines, resources, and all communications with client
• Attend all required meetings and training sessions
• Other duties as assigned

Qualifications

• Bachelor’s degree from four-year college or university preferred
• Excellent oral and written communication skills and reading comprehension
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Maintain a professional image and work environment.
• Demonstrate personal commitment to excellence in customer service
• Strong organizational and time management skills
• Creative problem solving skills and ability to utilize feedback and make decisions
• Ability to think critically and analyze, understand, and interpret client data
• Ability to be flexible and adapt to changes in the work environment
• Knowledge of Microsoft Office Suite, Crystal Reporting, Salesforce, Telecom Lifecycle Tracker, and Advantix Solutions Internal software preferred

Work Environment:

The work environment characteristics described on these pages are representative of those that Advantix Solutions Group employees may encounter while performing the essential functions of the listed jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees should be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision and peripheral vision. While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk; climb or balance and stoop, kneel, crouch, or crawl.

This is a local, full-time position in the Dallas area. If you are interested, please submit a resume to jobs@advantixsolutions.com.