Key Responsibilities

• Maintain working and up-to-date knowledge of provider and client details
• Check all Port, Cancellation, and Suspension requests
• Analyze and reconcile discrepancies in client and provider statements
• Add and remove rate plan and features to client profiles
• Prepare and deliver client account statements
• Assist in completing account optimization analysis
• Make adjustments in Telecom Lifecycle Tracker
• Maintain SalesForce case records and client profiles
• Attend all required meetings and training sessions
• Perform tasks in a timely/efficient manner and meet deadlines
• Assist with overflow of report and optimization requests
• Correct statement profiles as needed for account analysis

Qualifications

• Bachelor’s degree from four-year college or university, or 6 years related experience and/or training, or equivalent combination of education and experience
• Excellent oral and written communication skills
• Strong personal commitment to providing exceptional customer service
• Attention to detail and accuracy at all times
• Strong organizational and time management skills
• Ability to analyze, understand, and interpret client accounts and data
• Creative problem solving abilities and ability to utilize feedback and make decisions
• Ability to be flexible and adapt to changes in the work environment
• Consistent professionalism at all times
• Able to calculate various figures and amounts, including discounts, device costs, features, and accessory prices.
• Knowledge of Microsoft Office Suite, Crystal Reporting, Salesforce, Telecom Lifecycle Tracker, and Advantix Solutions Internal software preferred
• Valid driver’s license

Work Environment:

The work environment characteristics described on these pages are representative of those that Advantix Solutions Group employees may encounter while performing the essential functions of the listed jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees should be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision and peripheral vision. While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk; climb or balance and stoop, kneel, crouch, or crawl.

This is a local, full-time position in the Dallas area. If you are interested, please submit a resume to jobs@advantixsolutions.com.