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Enterprise Mobility Management – Help Desk

A natural extension of our Account Management Program, our Help Desk further simplifies the process of managing the daily administrative tasks related to your ongoing wireless phone needs. Whenever a user is experiencing issues related to their wireless phone or needs assistance ordering, an expert solution is just a phone call away.

Advantix Help Desk will take the call and provide immediate assistance and assurance to your users. With first call resolution, we work to resolve all requests immediately. If subsequent actions are required, the issue or request is forwarded to higher tiers of support or ultimately your Account Manager for resolution.

Upon approval, ASG will configure the program to integrate directly with your existing helpdesk and phone systems or we can establish a unique toll-free number, web and email support solution designed to your specific needs.

Key Features:

• Dedicated Helpdesk available 7:00am – 7:00pm CST
• Unique toll-free number, web and email support processes
• Customized to your organization’s specific business rules
• Voice, Smartphone & Aircard support/troubleshooting
• Special VIP process and escalation criteria
• Fully integrated with ASG Administrative Support
• 24 hour / 7 day solution available

If issues arise which have a financial impact, they can be automatically routed to the appropriate individuals within your organization for approval prior to Advantix taking action on your behalf.

As with our Administrative Support solution, all Dedicated Helpdesk requests are logged as cases in our management software and can be made visible to defined individuals at your organization.