From around the web…

Press Releases

Advantix Solutions Group Selects inContact to Enhance Customer Service Delivery
Global Telecom Company to Improve Efficiencies with Robust inContact Functionality and Salesforce.com Integration

January 2012

Richardson, TX

Leadership at Advantix Solutions Group, a global leader in fixed and mobile telecom lifecycle management services, have signed an agreement to purchase services from inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software solutions and call center agent optimization tools. Advantix has selected the inContact contact routing platform to support its strategic customer service efforts.

Advantix specializes in optimizing, negotiating and managing complex telecommunications programs for enterprises ranging from startups to multinational corporations. As part of their services, Advantix provides helpdesk support to its clients for their mobile devices across the globe on a 24×7 basis. The organization sets aggressive goals to provide first-call resolution and a premium experience for over 300 distinct types of support calls. With the proliferation of mobile devices from tablets, to smartphones and beyond comes the challenge to maintain a high level of support while operating an efficient and high performing customer support team.

Due to this and their objective in 2012 to be recognized as the leader in their industry for customer experience and satisfaction, Advantix sought a best-in-class cloud-based solution to replace its legacy call routing and queuing platform.

They selected inContact for its powerful cloud functionality and highly customizable architecture that will enable Advantix to continue delivering superb first-call resolution while enabling powerful new capabilities such as:

• Self-serve and user directed support requests
• Integration with emerging platforms such as Twilio for next generation support
• Advanced skills-based call routing
• Deep integration with their Salesforce.com CRM service platform

“The move to inContact will enable us to provide an even higher level of service to our customers than our current best,” said Nathan Brown, Chief Operating Officer of Advantix. “inContact will provide much more sophisticated call management and reporting, while also making each call more efficient for our clients through CRM and knowledge base integration.”

Integration between the inContact and Salesforce.com platforms will also reduce time spent by Advantix contact center agents gathering account information, by automatically populating agent screens with the caller’s account information before the call is answered. The enhancement will reduce the overall talk time, thereby improving customer satisfaction levels. Additionally, Advantix will utilize the inContact automated call-back feature during peak call times to allow customers to hang up and “hold their place in line,” for an agent to call them back as agents become available.

“The power of the inContact cloud platform enables our customers to improve overall efficiencies and service delivery in their contact centers,” said Paul Jarman, inContact CEO. “By utilizing key features of the inContact system, such as CRM integration and automated call-backs, the overall experience of both the agents and customers improves significantly. We look forward to working with Advantix to meet and exceed their customer service goals in 2012 and beyond.”

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions . The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Telarus Signs Exclusive Agreement with Advantix for Mobile Telecom Management Services

June 2011

Richardson, TX

Advantix Solutions Group and telecom master agent Telarus, Inc. have entered into a mutually exclusive partnership for sales of Mobile Telecom Management Services to large-scale enterprises and corporations throughout the United States. The agreement will open the door for hundreds of independent carrier sales agencies to provide wireless optimization, mobility management, help desk, and specialized consulting solutions to their business clientele by reducing and renegotiating wireless bills and managing wireless contracts and handsets.

I am excited about our exclusive partnership with Advantix, said Adam Edwards, President of Telarus. Advantix brings wealth of experience and expertise that our agents will be able to draw upon when they discover commercial cellular phone and mobile data opportunities going forward; opportunities that, in the past, they’d walk away from.

As part of the new arrangement, Advantix will review the bills of Telarus’ agents clients and submit a report of suggested savings. The Telarus agent can then order the necessary phones and plans from the recommended mobility provider and receive a full commission from that carrier. Agents will likewise receive a commission on audit and management fees charged by Advantix itself.

The wireless world can be very complicated, and most traditional telecom sales agents have yet to develop that area of the business, added Lance Akins, Telarus VP of Sales. Telarus agents will now have the opportunity to earn commission on a product that reduces their customer’s wireless bills and optimizes their wireless handsets, opening the door to new customers and opportunities that, without Advantix, would not be possible.

Both Telarus and Advantix share a common legacy of leveraging technology to perform research on carriers. Advantix CIO Josh Lipton said, It is evident that both Telarus and Advantix are committed to a vision that combines innovation through technology with a deep understanding of the importance of a service first philosophy. We believe that technology not only produces better results, but that it also enables our support teams to dedicate more time to our agents and their needs for the important matters.

The unique, patented pricing tools developed by Telarus, in conjunction with the unrivaled customer service, clarity, and detail of Advantix Solutions Group’s Mobility Management Services are expected to lead to significant positive growth for both companies in the coming year.

Advantix Solutions Group launches new Website

February 2011

Richardson, TX

Advantix Solutions Group, a national leader in the Telecom Management industry, is pleased to announce the re-launch of its website, http://www.advantixsolutions.com. The website, developed in partnership with Suzie Jurado Web Design of Austin, Texas, includes multiple new features.

Updated aspects of the website include a research library featuring white papers and case studies. Also added are an up-to-date news section, and a blog that follows the latest developments in telecommunications and business news.

About Advantix Solutions Group

Advantix Solutions Group is a global leader in Wireless and Fixed Telecom Management services. Key service offerings include: audit and recovery, optimization, contract negotiation, invoice management, cost containment, procurement, help desk, customized reporting, and dedicated administrative support. Advantix delivers unparalleled solutions that empower our clients to take control of their entire telecommunications infrastructure.

For more information about Advantix, visit http://www.advantixsolutions.com

Advantix Solutions Group becomes Value-Added Reseller (VAR) for RIM Blackberry products

January 24, 2011

Richardson, TX

Over the past year, RIM, the maker of Blackberry, has been working with various businesses to certify them as Value-Added Resellers (VARs) of RIM products. Advantix Solutions Group has been certified as a VAR for RIM, and now offers competitive pricing for the following Blackberry products and services:

• Blackberry Professional Software
• Blackberry Enterprise Server Software
• Blackberry Technical Support Services
• Blackberry Professional/Enterprise Licenses

Companies working with Advantix can now purchase RIM Blackberry products for less than full retail.

The VAR arrangement between RIM and Advantix will drive and improve business for both companies in the coming months, as well as providing better value and superior service to customers of both Advantix and RIM.

About Advantix Solutions Group

Advantix Solutions Group is a global leader in Wireless and Fixed Telecom Management services. Key service offerings include: audit and recovery, optimization, contract negotiation, invoice management, cost containment, procurement, help desk, customized reporting, and dedicated administrative support. Advantix delivers unparalleled solutions that empower our clients to take control of their entire telecommunications infrastructure.

For more information about Advantix, visit http://www.advantixsolutions.com