As more sales associates and buyers travel to meet the demands of their profession, they need mobile devices such as tablets and smartphones to connect back to the store as well as their company CRM. Retail is also adopting the white glove experience and customers are receiving a more personalized service. Mobile solutions are required to build that trust and familiarity and enhance customer relationships.
Internally, web based and mobile applications allow retail employees to access systems for notating client needs or scheduling time off. The ultimate goals for the retail industry are mobile access, securing transaction data, and maximizing the customer experience.
Retail considerations when looking for POS, customer enhancement and mobile solutions: